Privacy Policy

Last Updated: June 2026

Introduction

Pack2Place ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our furniture assembly services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect and process the following information:

Personal Information

Full name
Telephone number
Email address
Property address where services are required
Information provided through contact forms, WhatsApp messages, emails, or phone calls

Technical Information

IP address
Browser type and version
Device information
Website usage data
Cookies and analytics information

How We Use Your Information

We use your information to:

Respond to enquiries and quote requests
Schedule and provide furniture assembly services
Communicate regarding appointments
Improve our website and customer experience
Maintain business records
Meet legal and regulatory obligations

We only collect information that is necessary to provide our services effectively.

Legal Basis for Processing

Under UK GDPR, we process personal data based on one or more of the following lawful grounds:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with:

Professional advisers where legally required
Service providers that support website hosting, analytics, or communication services
Government or regulatory authorities where required by law

Any third parties processing data on our behalf are required to protect your information appropriately.

Data Retention

We retain personal information only for as long as necessary to:

Deliver our services
Resolve disputes
Maintain business records
Comply with legal obligations

When information is no longer required, it is securely deleted or anonymised.

Cookies

Our website may use cookies and similar technologies to improve functionality and analyse website traffic.

Cookies help us:

Understand how visitors use our website
Improve performance and usability
Remember user preferences

You can manage or disable cookies through your browser settings.

Google Reviews and Third-Party Services

Our website may display Google Business Profile reviews and use third-party services such as Google Maps, WhatsApp, or analytics providers.

These services may collect information according to their own privacy policies. We encourage users to review the privacy policies of any third-party services they interact with.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission can be guaranteed as completely secure.

Your Rights

Under applicable data protection laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to certain processing activities
Request transfer of your data
Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

Pack2Place
Belfast, Northern Ireland
Phone: [Insert Business Phone Number]
Email: [Insert Business Email Address]

Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. Any updates will be published on this page with a revised "Last Updated" date.